Brotheridge, Céleste M. «The Role of Emotional Intelligence and Other Individual Difference Variables in Predicting Emotional Labor Relative to Situational Demands». Psicothema 18, no. Suplemento (diciembre 31, 2006): 139–144. Accedido julio 5, 2024. https://reunido.uniovi.es/index.php/PST/article/view/8433.