Abstract
Assessing drug consumers' care from the user's viewpoint. In this study, we developed a tool that allows us to assess, on a regular basis, the perceived quality of the assistance currently provided in the centres of Attention for Drug-dependent People that integrate the network of the Galician Plan for Drugs. Our goal is to obtain a scale with acceptable psychometric properties, which reflects the relevant dimensions of the service and, at the same time, is short and easy to apply. From the analysis of 902 interviews from the 17 units of Attention for Drug-Dependent People in Galicia, we obtained a scale of only 13 items with highly satisfactory reliability and validity. This scale assesses 3 main dimensions (Personnel, Access, and Facilities) and it has high potential at management levels, as it allows both an objective diagnosis of the quality of the service from the users' perspective and the identification of key issues for constant improvement.
