Abstract
Evaluation of an urban-bus system: the users view. This paper analyzes the differences in the evaluation of the urban-bus system depending on users' gender, age and work. The data were gathered from a four cities' representative sample. Three-hundred and seventy six users filled a questionnaire which consisted of 16 items measuring 8 urban-bus relevant characteristics. The analysis of variance revealed that little difference existed between males and females. Nevertheless, age appeared to be an important factor. The 59 years-old group showed higher mean item scores than the younger and middle-age groups. Finally, the results for work were very similar: pensioners showed a higher level of satisfaction with bus-system condition and functioning than house-wives, subjects with other jobs and students.
