Abstract
Presentation of a satisfaction scale with Primary Health Care Services. To obtain a reliable and valid measure of the users satisfaction with a service is one of the main concerns to the mangers. In the case of health services is proved that patient satisfaction affects to treatment adherence and clinical outcomes. In this study, from a survey of 1.976 users and one hundred of health centers in Galicia (Spain), a satisfaction scale with primary health services has been developed. This scale has an acceptable psychometric properties, gather the major dimensions of these services, and at the same time it is short and easy to apply. The results allows us to present a 11-items scale with a good reliability (α= 0.82) and validity, and with large possibilities in order to manage health services, providing an initial diagnostic of health centers.
