Secuencias conductuales en la efectividad de la gestión del conflicto

Abstract

Behavioral Sequences in Conflict Effectiveness. The aim of this study was to analyze whether the use of conflict behavior over the stages of an escalated conflict episode differentiates between effective and ineffective subjects. Subjects were asked to solve -via on-line- an organizational conflict with a subordinate. The subordinate was a confederate who was instructed to escalate the conflict episode in three levels: trivialization -using avoiding behaviors-; norms attacks -using indirect fighting behaviors-, and personal attack -using direct fighting behaviors-. Conflict behavior and effectiveness were assessed through observational measures. Sequential analysis showed that it is possible to further differentiate the effective and ineffective subjects. Effective subjects reacted complementarily both to avoiding and direct fighting behavior.